Updated 12/26/20: We're on track. Orders are shipped within 1-2 days of receipt (M-F, excluding weekends and holidays), however, 'Rona is real. You may experience slight arrival delays as the country slowly recovers from the impact of COVID-19 on our postal services.
Thank you for understanding that small businesses are not in control of postal service delays.
Email volume is also higher than usual, therefore, please allow up 48 hours for a reply.
Please review your order carefully before completing your purchase. We are unable to accept requests to combine shipping, add/delete items, or change your address once your order has been placed.
SHIPPING + STORE POLICIES
- Standard shipping: UPS Ground 1-5 days, depending on your location.
- APO/Military: USPS Priority (no tracking available)
If you ordered an apparel item, expect to receive it separately. Split orders typically arrive within a day or two of one another. We appreciate your kindness and patience.
Please review your order carefully before completing your purchase. We are unable to accept requests to combine shipping or add/delete items once an order has been placed.
You will receive a shipping confirmation WHEN THE LABEL FOR YOUR ORDER IS PRINTED. If you have received a shipping confirmation, but are unable to track the item, YOUR ORDER IS STILL BEING PROCESSED. It will begin tracking when it is scanned by UPS.
Please be advised that processing time may be longer during high-volume sales or promotions. We appreciate your patience- please allow 5 business days (excluding weekends and holidays) before contacting us to inquire about order status or tracking.
Holiday orders and special event/Black Friday sale orders will ship from our facility in 5-7 business days, not including holidays or weekends. Please keep in mind that our shipments are scanned in batches. Your order may be labeled, but in some cases will not leave our facility within this time period.
We ship to APO addresses via USPS Priority, however, military shipments to overseas locations typically cannot be tracked, therefore, The Doux is not responsible for lost/stolen/misplaced shipments one it is confirmed that a label has been created.
Sorry, shipping to Canada and abroad is not available at this time.
The Doux Unltd. LLC is not responsible for lost or stolen packages. If your package was not received, we will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information. No refunds, replacements, or credits will be issued for lost/stolen packages.
We’ve found that shipping discrepancies are most commonly caused by your browser’s auto-fill feature during checkout! Please double-check your house and apartment number before confirming your order. Keep in mind that our shipping labels are automatically printed with the EXACT information that YOU provide, which means any address discrepancies are in the hands of the purchaser, not The Doux. We strongly urge you to ensure that your shipping address is filled out correctly (including your apartment/suite number) before you place your order. Once an order is placed, we cannot revise the shipping address. The Doux is not responsible for for packages shipped to/returned from an incorrect address.
We do not re-ship returned packages. The Doux is not responsible for undelivered packages, or incomplete/incorrect shipping addresses. Packages returned to us due to incorrect/incomplete address, refused receipt, or failed delivery, are automatically refunded.
If your order arrives incorrect, incomplete, or damaged, you must contact us within 3 business days of receipt. Please include a photo and description of the damaged item(s). Refunds of damaged items are issued at our discretion. We reserve the right to process a refund a missing item if the missing item is unavailable, back-ordered, or out of stock.
When items in high demand sell out unexpectedly, they may be placed on back-order, causing a delay in shipment. We do our best to avoid this, however, occasionally, we may need to postpone your ship date to allow time for missing items to arrive so that we can complete your order.
Our refund policy applies to orders placed at thedoux.com only. If you purchased The Doux from another retailer and would like to process a return, please contact the retailer where the product was purchased. Feel free to contact us at firstname.lastname@example.org for questions and concerns.