The Doux Orders FAQ

FAQS

Have a question? We have an answer.

GENERAL

It is pronounced like “Dew”. Rhymes with “Boo”, “You”, “Phew”, “Achoo”, “Two”, “New”, and “Que” to name a few…

Salon Professionals are a priority for us over here at the Doux! 

You can join through this link: 

https://manage.kmail-lists.com/subscriptions/subscribe?a=NmJ7PZ&g=MQhXMb 

You can Join the DouxGang mailing list to be the first to know everything that has to Doux with The Doux! 

You can sign up for the DouxGang through this link: 

https://thedoux.com/pages/join-our-mailing-list 

Salon Professionals are a priority for us over here at the Doux and we've heard the feedback. You can currently find 10 of our products at Cosmoprof for 25% off the regular retail price. You can also find salon-size foams at a Cosmoprof near you!

ORDERS

Please review your order carefully before completing your purchase. We are unable to accept requests to combine shipping, add/delete items, or change your address once your order has been moved to our warehouse for fulfillment. Reach out to customerservice@thedoux.com if you have any questions.

You will receive a shipping confirmation when the label for your order is printed. If you have received a shipping confirmation, but are unable to track the item, your order is still being processed. It will begin tracking when it is scanned by the shipping carrier.  Please be advised that processing time may be longer during high-volume sales or promotions. We appreciate your patience.  

We do not accept exchanges. If your order arrives incorrect, incomplete, or damaged, we will happily replace your merchandise with the correct item ordered. Claims for replacement must be made within 10 business days of receipt. Please include a photo and description of the damaged/incorrect item(s) along with your order number to customerservice@thedoux.com.

Once an order is processed and moved to our warehouse for fulfillment, it cannot be canceled. This can happen as quickly as 10 minutes. We may take up to 24 hours to get to your cancelation request. Please be your order is correct as you order may not be cancelable. Reach out to customerservice@thedoux.com if you have any questions.

If your order arrives incorrect, incomplete, or damaged, we will happily replace your merchandise with the correct item(s) ordered. Claims for replacement must be made within 10 business days of receipt. Please include a photo and description of the damaged/incorrect item(s) along with your order number to customerservice@thedoux.com

The Doux is not responsible for undelivered packages, or incomplete/incorrect shipping addresses. Returned/refused shipments are evaluated on a case-by-case basis. We cannot guarantee that a refund or replacement will be facilitated. Reach out to customerservice@thedoux.com to connect you with your ship insurance solution and address your failed delivery.

The Doux LLC is not responsible for lost or stolen packages. Reach out to customerservice@thedoux.comso that we can connect you with your ship insurance solution or assist you in filing a claim with the carrier. No refunds, replacements, or credits will be guaranteed for lost/stolen packages.

USA
You may find The Doux products at Target, Sally Beauty, Walmart, JC Penny, Kroger, Rite Aid, Walgreens, CVS, Harmon, HEB, Meijer, Cosmoprof, Armstrong McCall, Publix, Wakefern & Fresh Grocer, Nexcom, DeCA, Nordstrom Rack, Wegmans, Giant Eagle, AAFES, Hannaford, OTC/Beauty Supply  

To find a store near you, please visit our store locator.

Internationally
Boots UK
Superdrug

When an item in high demand sells out unexpectedly, it may be placed on backorder. In the case that the backordered item will be available within 10 business days, the order will be split, and you will receive the backordered item at a later date. In the case that the backordered item will NOT be available within 10 business days, the order will be split, and you will receive a refund for the backordered item. Reach out to customerservice@thedoux.com if you have any questions.

The Doux is not responsible for items purchased from one of our retail partners. If you purchased The Doux from another retailer and would like to process a return, please contact the retailer where the product was purchased.

SHIPPING

Standard shipping: UPS Ground 3-4 business days after processing*, depending on your location.
Economy/Free Shipping: 5-8 business days after processing*, depending on your location.
Outlying Islands: up to 30 business days after processing*, depending on location.
APO/Military: USPS Priority (no tracking available)
We do not ship internationally

*Expect orders to process from our facility within 1-3 business days from time of purchase. Processing times may take longer for APO/Military Addresses.

We do not currently offer shipping outside of the U.S., U.S. territories, or A.P.O.s.

For international shipping, visit one of our retail partner's websites:
Boots UK
Superdrug

NEW DROPS
HOLIDAY ORDERS
BLACK FRIDAY
CYBER MONDAY
MOTHER'S DAY

Due to high-order volume caused by new product launch events, holiday sales, promotions, and special events, please allow orders to ship from our facility within 5-10 business days, not including holidays or weekends.

We offer free domestic shipping on orders over $50

GENERAL PRODUCT QUESTIONS

Our Classics collection is our salon collection and is suitable for all hair types. 

Our BEE GIRL collection was formulated with a stronger hold and enhanced moisture in mind.

Our Wash-n-Go Collection was formulated to be our fastest and simplest regimen.

You can mix and match products in all of the collections! This is just what the intention was when developing each individual line.

Our products are formulated for all hair types and textures in mind! It doesn't matter if you have high porosity hair, gray hair, 4C hair, or half your head shaved, our products are made for you!

For a unique recommendation just for you and your hair, reach out to customerservice@thedoux.com!

If you're looking for a protein treatment check out The SWEETEST THING Moisture Mask from our Bee Girl Collection. This hair mask has amino acids in it which help build up the blocks of protein in your hair.

Yes! But make sure to do a patch test for 24 hr before applying to hair and scalp. Also, talk to a licensed professional to see what’s best for you and your hair.

Our products are Sulfate-free which means that they are color-safe. However, Color-safe doesn’t mean bulletproof.  

Depending on the process that you use to dye your hair, you might be more likely to bleed. For example, box vs. rinse vs. semi-permanent dye. Even damaged hair can be more likely to bleed. 

So, although our products are color-safe, keep all of this in mind the next time you wash your color-treated hair.

BIG POPPA Defining Gel, MOUSE DEF Texture Foam, and CRAZY SEXY CURL Honey Setting Foam are all great for locs!

For shampoo, we recommend Breakdown Clarifying Shampoo or Sucka Free Moisturizing Shampoo. For conditioner, we recommend Fresh Rinse Moisturizing Conditioner. To refresh your locs we recommend Fresh to Def Leave-In Curl Refresher. 

We recommend MOUSSE DEF Texture Foam, CRAZY SEXY CURL Honey Setting Foam, or C.R.E.A.M. Twist & Curl Cream for your next set of twists or your next twist out!

Get Honey Hair and Scalp Serum and Mist Demeanor Honey Shine Mist are both great for beards. 

Believe it or not, our #1 Best Seller Mousse Def Texture Foam is our co-founder Brian Smith’s go-to for his beard!  

Every item in the Press Play Thermal Styling System features heat protection!  

We Want Easy Texture Tamer and Mousse Def Texture Foam also have built-in heat protection properties! 

You can…but there’s really no reason to. Layering the two foams isn’t going to increase the hold, so we recommend just sticking with one!

If you’re experiencing flaking there might be a few things going on.

Your hair is not squeaky clean. We recommend starting with a clean base before applying our styling products.

You’re likely not following the directions. When used as directed our products do not flake, so make sure you’re using the product alone without a leave-in or oil, you have the correct water-to-product ratio, and that you’re applying to wet hair.

We recommend using MOUSSE DEF Texture Foam for volume, and CRAZYSEXYCURL Honey Setting Foam for a more clumped curl look.

Our products are formulated with low and high-porosity hair in mind.

Yes! Our products are safe for kids. But make sure to do a patch test for 24 hr before applying to hair and scalp. Also, talk to a licensed professional to see what’s best for you and your hair.

Our largest-sized products are exclusively available at Cosmoprof! 

Salon Professionals are a priority for us over here at the Doux. You can currently find 10 of our products at Cosmoprof for 25% off the regular retail price. You can also find salon-size foams at a Cosmoprof near you! 

All of our products are formulated with all hair types in mind! When it comes to fine hair, you just have to use less product.

For stylers, we recommend that you start with Mousse Def Texture Foam and 808 Base Gel.

Moisture is a behavior, not just one step of your routine. To help retain moisture, make sure you cleanse and condition your hair at least once a week with a moisturizing shampoo and conditioner. Next, limit your styling product combos to no more than 2 at a time. Avoid heavy oils and butters when styling your hair and make sure to keep your hair regularly trimmed (once a quarter). If you do this, within a month your hair’s moisture will be improved!

Pro tip: Add dime size of WE WANT EASY Texture Tamer  or DEAR MAMA Moisture Milkbefore styling products for some added moisture

Pro tip: Use FRESH TO DEF Leave-In Curl refresherto extend the life of your style and increase moisture retention.

BEE GIRL Curl Custard offers the strongest hold for your hair. For the edges specifically, we recommend PUSH IT! Honey Braid & Edge Gel or Bananas Xtreme Hold Hair Gel.

If the nozzle is temporarily not working on your foam, that just means that there is product stuck in the pump. Run warm water over the nozzle and you should be good to go!

Any product, it's a styling tool! Pick your poison. The TID-BIT coil comb is perfect for the tiny little “bits” of hair that are too short to snatch, those finger coils that you can’t seem to get tight at the roots, and even the loc-retwist you’ve been dying to master at home.

THE CLASSICS COLLECTION

You can use all of our styling products alone, but if you want to use these two products together, we recommend using C.R.E.A.M. first as a base.

We recommend applying all of our styling products on clean hair so start off with a quick wash and condition featuring SUCKA FREE Moisturizing Shampoo and FRESH RINSE Moisturizing Conditioner. Apply BIG POPPAfrom roots to ends, then top off with a little bit of MOUSSE DEF Texture Foam for added humidity resistance.

Our medium-hold base gel serves as a base layer, locking in long-lasting frizz protection, definition, and bounce. 

808 Base Gel has a softer hold than our defining gel and was formulated to pair perfectly with our best-seller MOUSSE DEF Texture Foam®.

Apply to freshly washed, clean, wet, product-free hair in small sections from roots to ends. Use alone or top it off with a small amount of MUSSE DEF Texture Foam for added humidity resistance. Air dry or diffuse, avoid touching it until 100% dry. We mean it. Don’t touch. Once dry, fluff & style away. 

Mousse Def is a dual-use mousse that provides the perfect amount of hold to define your curls or control your sleek look. The Doux Mousse Def Texture Foam gives definition, shine, and volume to every hair type and curl pattern. Enjoy the touchable control free of crunch and flaking.  

Crazy Sexy Curl is an ALL IN 1 Styler that conditions, detangles, defines and sets wash & go’s… (*catches breath*), twist-outs, braids and TWA’s in one step! Fast-drying with a flexible hold and no frizz or flaking. No cap! Just #science 

What sets these two Mousses apart is that Crazy Sexy Curl offers a stronger hold and more moisture. Meanwhile Mousse Def offers more volume.

Yes, it does! WE WANT EASY can also be used as a primer.

Mousse Def is our all-in-one #1 best-selling foam for a reason! It really can do it all! 

Apply a quarter-sized amount to your edges prior to blowing dry for added shine, control, and resistance to humidity. 

Press Play COLLECTION

The industry's first heat protection, anti-humidity, and bonding technology system formulated specifically for textured hair.

Created by a licensed cosmetologist, the Press Play Thermal Styling System was developed in southern humidity to withstand the most humid areas. Each product is formulated to play together and be your secret weapon for styling, protecting, and turning heads from straight to curly and back again.

Our Revolutionary Bond-Stabilizing Complex. It is formulated with a proprietary blend of ingredients and infused in the Press Play Thermal Styling System to help strengthen and repair bonds.

SILENT TREATMENT goes on first, and JUST GLAZE goes on next! Keep in mind that JUST GLAZE should be used every time you get a silk press. SILENT TREATMENT should only be applied every 4th-5th shampoo.

You should use Press Rewind Curl Retention Shampoo, Fast Forward Heat Prep Conditioner, Gangster Wrap Foaming Wrap Lotion, and Doux Drops Bonding Polish from our Press Play Thermal Styling System to achieve the look!

Gangster Wrap is perfect for pixies! For relaxed, natural, and transitioning hair, GANGSTER WRAP sets pixies, roller sets, and wraps with a built-in heat protectant. It helps tame puffy roots and "new-growth" on transitioning hair, reducing frizz and resisting humidity for softer, smoother, and shinier hair. On curly days, it doubles as a soft-hold styling mousse.

Step 1 and 2: Cleanse and Condition with PRESS REWIND Curl Retention Shampoo and FAST FORWARD Heat Prep Conditioner. This lays the foundation by restoring moisture, resisting heat damage and preserving curls.

Step 3: SILENT TREATMENT 30-Day Anti Humidity Spray blocks out humidity so your hair stays straighter for longer. You only need to use this every 4 washes.

Step 4: JUST GLAZE Silkening Fluid is infused with our DOUX-plex™ bonding technology to protect hair against heat and strengthen fragile hair.

Step 5: ONE PASS PRESS (O.P.P) Heat Protection Spray helps resist heat damage and prevent straight spots all in one. All you need is one pass and you’re good to go.

Step 6: DOUX DROPS Bonding Polish shines, seals, and protects to prevent heat damage before, during, and after the use of heat tools. It also adds as a weightless shine to your styles.

BONUS/ALTERNATIVE STYLING: For the natural, relaxed, or transitioning girlies, GANGSTER WRAP Foaming Wrap Lotion sets pixies, Doobie wraps, roller sets, and finger waves with a built in heat protectant. Tame new growth and reduce frizz all in one step.

Yes! When doing a rod set or roller set using the Press Play Thermal styling system, we recommend using Gangster Wrap for a soft hold, Mousse Deffor a medium hold, and Crazy Sexy Curl for a strong hold!

Our largest-sized products are exclusively available at Cosmoprof! 

--FOLLOW THESE STEPS EVERY 4 - 5 WASHES--

STEP 1 & 2: CLEANSE. RESTORE. REPAIR.

Rinse hair with warm water until fully saturated. Apply a generous amount of PRESS REWIND, working through from scalp to ends. Leave in for 2-3 minutes. Rinse and repeat. Follow with FAST FORWARD and apply a generous amount from scalp to ends. Allow it to sit for 3-5 minutes, then rinse thoroughly. *For best results, apply products to hair free of heavy waxes or oil-based stylers.

STEP 3: ANTI-HUMIDITY PRE-TREATMENT

After shampooing and conditioning, part your hair into 4-6 sections. Spray 1-2 pumps of SILENT TREATMENT per section to hair, distributing evenly with a detangling brush.

*Only use 4-5 shampoos

STEP 4: PREP AND SOFTEN

Distribute a small amount of JUST GLAZE throughout clean, wet hair. Part the hair into 4-6 sections and proceed with blow-drying.

BLOW DRY

Blow-dry each section using a brush or pick attachment.

STEP 5: PREVENT HEAT DAMAGE

ONE-PASS PRESS! O.P.P. softens in one pass to prevent straight spots created by double-pressing. Shake well. Lightly mist over dry hair before using flat iron.

FLAT IRON

Flat Iron on desired heat setting. We recommend at least between 380- 410 degrees for best results.

STEP 6: SHINE & STRENGTHEN

Hold the DOUX DROPS bottle 12 inches from your hair and mist 3-4 times all over for a lightweight shine.

--FOLLOW THESE STEPS--

STEP 1 & 2: CLEANSE. RESTORE. REPAIR.

STEP 3: PREP AND SOFTEN

Distribute a small amount of JUST GLAZE throughout clean, wet hair.

STEP 4: STYLE

(Gangster Wrap-Soft Hold; Mousse Def-Medium Hold; Crazy Sexy Curl-Strong Hold)

ROD SET, ROLLER SET, or Wash & Go: Apply a generous amount to damp hair in sections and style as desired with any of our stylers. Then allow hair to fully dry using your favorite method.

STEP 5: SHINE & STRENGTHEN

Hold the DOUX DROPS bottle 12 inches from your hair and mist 3-4 times all over for a lightweight shine

STEP 1 & 2: CLEANSE. RESTORE. REPAIR.

STEP 3: STYLE

ROD SETS: Apply a generous amount of Gangster Wrap to damp hair in sections and roll or wrap as desired. PIXIES: Apply liberally and mold/set hair flat before sitting under a hooded dryer. TRANSITIONING HAIR: Apply a small amount to stubborn roots and edges before blow-drying for added control and humidity resistance when wearing a silk press.

HOODED DRYER

Utilize a hooded dryer to dry your hair. The drying time will vary depending on your styling preferences and the density of your hair.

STEP 4: SHINE & STRENGTHEN

Hold the DOUX DROPS bottle 12 inches from your hair and mist 3-4 times all over for a lightweight shine

FLAT IRON

Flat Iron on desired heat setting. We recommend at least between 380-410 degrees for best results.

BEE GIRL COLLECTION

The Bee Girl collection is formulated with supercharged honey with hyaluronic acid to make it our most moisturizing collection to date! This collection offers a stronger hold while still ensuring moisture, softness, elasticity, and shine.

BEE GIRL is our strongest holding gel and is intended to set your curls. Once dried you can massage out the cast if you want a softer feel. 

Pro Tip: For a softer hold use BIG POPPA Defining Gel

Our Classics collection is our salon collection and is suitable for all hair types. 

Our BEE GIRL collection was formulated with a stronger hold and enhanced moisture in mind.

Our Wash-n-Go Collection was formulated to be our fastest and simplest regimen.

You can mix and match products in all of the collections! This is just what the intention was when developing each individual line.

MIST DEMEANOR adds shine to your hair. Because it contains oil, it will soften the look of any of our stylers.

Pro Tip: Use MIST DEMEANOR as your final step on DRY hair.

The best combo product for CRAZY SEXY CURL is…CRAZY SEXY CURL!  

However, if you really want to layer, we recommend using 808 or Bee Girl as a base gel and adding a little bit of Crazy Sexy Curl on top. 

But, for the best results make sure your hair is cleansed and conditioned with the LADIES FIRST Honey Shampoo and the SWEETEST THING Honey Moisture Mask. 

A clean base is key to setting up your styling products for success!

Either way works! The BEE GIRL Honey Curl Custard first as a base is how we do it over here, but follow your heart.

Yes! While they all condition, detangle, and define, some are really good at specific things. For example, CRAZY SEXY CURL Honey Setting Foam is great for wash-n-go’s, while BEE GIRL Honey Curl Custard is known for defining even the tightest curl!

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FAQS

GENERAL

How do you pronounce "Doux"?

I’m a Salon Professional and I’m interested in DouxGangPro!

I want updates on drops, restocks, sales, and new product launches!

When will professionals get pro sizes for salons?

ORDERS

ORDER CHANGES

HOW DO I CHECK THE STATUS OF MY ORDER?

WHAT IS YOUR EXCHANGE POLICY?

HOW DO I CANCEL MY ORDER?

MY ITEM(S) ARRIVED DAMAGED, WHAT DO I DO?

HOW CAN I RETURN AN ITEM?

MY ORDER HAS BEEN LOST IN TRANSIT, WHAT SHOULD I DO?

WHERE ELSE ARE THE DOUX PRODUCTS SOLD?

BACK ORDERS

RETURNS TO OUR RETAIL PARTNERS

RETURNED/REFUSED ORDERS

SHIPPING

HOW LONG DOES IT TAKE FOR ORDERS TO SHIP?

DO YOU SHIP INTERNATIONALLY?

EXTENDED SHIPPING TIMES

do you offer free shipping?

GENERAL PRODUCT QUESTIONS

What’s the difference between the Classics Collection, the Wash-n-Go Collection, and the BEE GIRL collection?

Will Your Products Work for my Hair?

I'M LOOKING FOR A PROTEIN TREATMENT, WHAT DO YOU SUGGEST?

Can I use your products if I have sensitive skin?

Are your products color-safe?

What products can be used on locs?

What products should I use for my twist out?

What products can I use on my beard?

Which products feature built in heat protection?

Can I put both foams in my hair at the same time?

The product is flaking in my hair, what am I doing wrong?

What product will give the most curl definition on short hair?

Which product is best for low-porosity hair?

Can I use your products on children?

What is the largest size you have for your products? Do you offer refill bottles?

Do you have Product Recommendations for Fine hair?

I’m using the stylers and my hair is still dry, why?

What product do you recommend for a slick and strong hold?

The nozzle isn’t working on my foam, what do I do?

What products can be used with the TID-BIT coil comb?

THE CLASSICS COLLECTION

When pairing MOUSSE DEFF Texture Foam with C.R.E.A.M. Twist & Curl Cream, which is applied first?

Is there a recommended routine for BIG POPPA Defining Gel?

What is the difference between 808 Base Gel and Big Poppa Defining Gel?

What is the difference between Mousse Def and Crazy Sexy Curl?

Does WE WANT EASY Texture Tamer protect from heat when using a flat iron and blow dryer?

Can Mousse Def be used with heat styling/ blow drying my hair?

Press Play COLLECTION

What is The Press Play Thermal Styling System?

WHAT IS DOUX-PLEX?

Are SILENT TREATMENT and JUST GLAZE meant to be used together or do they need to be alternated?

Which products should I use for Roller Sets?

I have a relaxed pixie haircut, will your products work on my hair?

What are the steps for the Press Play Thermal Styling System?

Can the Press Play Thermal Styling System be used with the Bee Girl Collection or the Classics Collection?

What is the largest size you have for your products? Do you offer refill bottles?

Press Play for Monthly Silk Presses

PRESS PLAY FOR BONDING & HUMIDITY RESISTANCE

PRESS PLAY FOR STYLING - PIXIES, ROLLER SETS OR RELAXED HAIR

BEE GIRL COLLECTION

What makes the Bee Girl Collection different from the Classic Collection?

Will my hair be crunchy after using BEE GIRL Honey Curl Custard?

What’s the difference between the Classics Collection, the Wash-n-Go Collection, and the BEE GIRL collection?

Will the MIST DEMEANOR Honey Shine Mist soften my curls when paired with a styler?

What is the best combo product for CRAZY SEXY CURL Honey Setting Foam?

Should CRAZY SEXY CURL be applied before or after the BEE GIRL Honey Curl Custard?

Do the Bee Girl Collection stylers have different uses?

IN THE PRESS

DOUX YOU